If you live outside of the UK, VAT is not payable when purchasing through Beautiful Betsy, however you may be charged at import into your country of residence. Any import charges are out of our control and will be dependent on your country of origin.
If you reside in the UK and need to wear hair due to alopecia, are receiving chemotherapy, are chronically sick or have a disabling condition you are considered a necessity hair wearer and your Betsy purchase will be zero rated for VAT. You simply need to complete a short online form before completing your purchase in our Online Shop.
Unfortunately we are not able to advise as to whether you are eligible for VAT exemption, if you are unsure please seek guidance from the HMRC .
If you purchase online or by phone, you have the legal right to cancel your order within 14 calendar days of receiving your item under the Consumer Contracts Regulations 2013.
To exercise this right, you must notify us in writing within 14 days of receipt by emailing hello@beautifulbetsy.co.uk.
You then have a further 14 days from the date you notify us to return the item.
To be eligible for a refund or exchange:
The topper must be unworn (other than trying it on briefly for fit).
The item must be returned in its original condition and packaging, including all tags and protective elements.
The hair must not have been cut, coloured, toned, washed, styled with heat, or altered in any way.
No products (including dry shampoo, oils, sprays or heat styling) must have been used.
We reserve the right to make a deduction from your refund if the item shows signs of use beyond what is necessary to assess its nature, characteristics and fit.
Items that have been:
Cut to length
Had a fringe added
Coloured or toned
Custom root-shadowed
Made to order
Otherwise personalised at your request
Are exempt from the right to cancel under Regulation 28 of the Consumer Contracts Regulations 2013 and are therefore non-refundable and non-exchangeable unless faulty.
If you feel you have selected the wrong colour, please email a true-to-colour photograph to hello@beautifulbetsy.co.uk and we will be happy to advise on an exchange (subject to eligibility and stock availability).
If your preferred colour is not in stock, we will advise you of the expected timeframe.
If you believe your item is faulty, please contact us immediately with clear photographs and a description of the issue.
Under the Consumer Rights Act 2015, you are entitled to a remedy if an item is faulty, not as described, or not of satisfactory quality. We will assess the item and provide an appropriate resolution.
Please note that natural characteristics of Remy human hair, including wave pattern, movement during transit, and the need for styling, do not constitute faults.
Please return your item to:
Beautiful Betsy
3 Edgar Buildings
George Street
Bath
BA1 2FJ
Please use a tracked and signed for Royal Mail service and retaining your proof of postage. We are not responsible for returns lost in transit.
Unless the item is faulty, return postage costs are the responsibility of the customer.
Once your return is received:
Please allow up to 10 working days for inspection and processing.
If approved, your refund will be issued to your original payment method.
Refunds typically appear within 5–10 working days, depending on your bank or card provider.
We do not charge a restocking fee.
Want to know how Betsy is made? See our short video here.
Similar to the monotop the strands of hair are knotted into a mesh base but are then concealed by a layer of flesh coloured silk fabric so that the knots are below the silk. The hair lengths are then pulled back through the silk material making the knots 100% invisible and giving the illusion that the hair is actually growing out of the scalp
A monofilament top or monotop hair piece has a transparent or flesh coloured mesh like material on the base. Individual hair strands are knotted into the mesh resulting in a realistic scalp appearance.
It’s almost impossible to photograph the colour of the hair and be certain that it looks the same on all monitors but we have given it our best shot using the Betsy mannequins here in natural daylight. Remember its completely natural and indeed very fashionable to wear hair a little darker underneath but if you are really not sure we would recommend you send a swatch of hair or email a true to life photo to Betsy HQ.
We cannot possibly replicate every colour of hair so we actively encourage the responsible *dyeing and toning of Betsy. There are a couple of rules:
* Never use product that contains Ammonia
* Always conduct a strand test
* If you only want a slight change in shade try a colour enhancing shampoo
* We recommend using semi-permanent dye such as L’Oreal Casting Creme
* All our Blondes are left light enough for you or your hairdresser to tone to a shade of your liking.
The easiest way to achieve an all over colour effect is to Colour Wash your Betsy.
Remember to always use a colour that is a shade or two lighter than the colour you want to achieve and perform a strand test using a watered down colour mix.
If the resulting shade is too strong, wash with Head & Shoulders and condition really well…… it will take the colour down a couple of shades.
Yes, we accept payments by credit and debit card, simply select this option at Checkout.
We aim to ship out ‘In Stock’ Betsy within 48 hours, please note any shades with highlights or lowlights (pieces with more than one colour) are coloured in house and take up to 10 working days* to process and ship.
We offer the following levels of service: once dispatched you will be able to track your order and upon delivery will receive an email/text message, UK parcels will also receive a photo as proof of delivery.
Royal Mail Tracked 48 – UK Free – 3 to 5 working days
Europe Tracked & Signed** – £30.00 P&P
Within Europe – 3 to 7 working days
Outside Europe ** – £30.00 P&P
Rest of World – 7 – 10 working days
*We do not work evenings and weekends.
Beautiful Betsy is committed to using as little packaging as possible and proudly recycles. We do not print out invoices that will have already been received via email and all Care Information can be found on this page and throughout our website. Your Betsy will be delivered to you in a box made here in the UK of recycled material. Please reuse the box if you can, they can be opened out and stored flat for use at a later date.
Made to Order
Our Daphne and Maude Hair Toppers are ‘Made to Order’ and take approximately 12 weeks to complete by hand. During the month of June and between the months of November and March there is a further delay of up to 2 weeks due to holiday shut downs. Upon payment you will receive confirmation of your order and a further email will be sent out to you once we have received confirmation that your Betsy has been completed and has been shipped to Betsy HQ.
No she does not.
Depending on the style and length of your natural hair beneath you can pull your hair back in a ponytail, bun or headband and run and exercise whilst wearing her but in our opinion you should perhaps wear an alternative head covering such as a bandana or cap and keep Betsy for your less active pursuits.
Depending on the density and length Betsy can weigh between 48 and 85 grams. Heavier toppers that are denser than your own hair may move constantly during wear……. its the constant movement that causes damage and discomfort. Its good practice to re-position the clips every week or so or sew more clips in and rotate usage if your hair/head is super sensitive but the best solution is to have more than one piece with clips in different places and wear on rotation and wear a piece that is light and just the right density for you.
Since wearing Betsy many clients report that their hair has improved this could be because they are not constantly faffing about with it, applying product and whatnot to it and generally feeling very unhappy about the state of it. Betsy means you can leave your own hair to do what it needs to do.
Most ‘Hair You Wear’ has been heavily processed and Betsy is no exception. If you have never had to take care of bleached/dyed hair then we would recommend that you take some time to understand what extra steps need to be taken to keep it in good condition. Betsy is made of real remy human hair and can be cut, dyed and heat styled. Just like your own hair, not all products will give you the desired outcomes, its important you find the products that work best on your individual Betsy. These are our top tips for keeping her in the best condition:
No, we don’t recommend that you do.
Yes.
Beautiful Betsy has an SSL certificate. The extra “s” on http means your connection to the site is encrypted so your data cannot be intercepted. The technology that powers that little “s” is called SSL, which stands for Secure Sockets Layer.
SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private.
There are simply loads of videos and how to guides out on the wonderful webulator but our preferred method is as follows:
Betsy was designed to be an affordable solution for women with fine, thin, thinning hair and patchy hair loss. The standard base at 5 x 6 inches is in our experience the optimum size and fits most heads. However Baby Bases are available in a smaller size.
The official answer is approximately 6 – 12 months if a full time wearer and you take care of her as advised. Age will make her drier and coarser, however it also means she is more textured and when she is a little older she maintains curls and waves for a lot longer. (Watch the video below to learn more). We use quality braid hair during manufacture meaning that the majority (if not all) of the hair on a Betsy has come from one donor and its important to find the product that works best on it, this may differ to the ones that work on your own hair. What we do know is that you cannot moisturise enough……too much washing, using products that do not nourish the hair, heat styling without using heat defense products and brushing when wet are the main things to avoid.
Over time Betsy will become coarser particularly if you heat style and eventually hair will start to break and shed from the cap, that is simply the nature of hair you wear…… If you are a part time wearer and only wear on the odd night out or special occasion then Betsy will last you for much longer. Remember whether a full or part time wearer, Betsy should be washed every 20 – 30 wears only. Watch this video for more information.
The easiest way to achieve an all over colour effect is to Colour Wash your Betsy.
Remember to always use a colour that is a shade or two lighter than the colour you want to achieve and perform a strand test using a watered down colour mix.
If the resulting shade is too strong, wash with Head & Shoulders and condition really well…… it will take the colour down a couple of shades.
Fill bowl with approximately 0.5 litres of lukewarm water.
Mix half of your demi permanent colour (without ammonia), we use L’Oreal Casting Creme which can be mixed 1:1 (developer and colour).
Add the colour to the bowl and stir. Add Betsy, swish her about for a minute then lay in the water with the base facing upwards so that all the hair is evenly covered.
Check every 5 minutes and when you have reached the depth of colour required, rinse and condition.
Yes, Yes, Yes…… just like your natural hair, Betsy can get sun damaged and you need to protect her. During manufacture Betsy will have gone though quite a brutal chemical dyeing process and overtime (through washing and sun exposure) the colour she has been dyed will fade and change. Use a colour enhancer shampoo and conditioner (at least) every 3rd wash to extend the life of the colour.
The good news is that you can dye Betsy, she takes colour well so there are always options and exciting choices …… use non permanent colour that’s kind to hair (no bleach, no ammonia etc.) and you will find that by dyeing her you will get a little boost of loveliness back just like you would when dyeing your natural hair.
