Terms & Conditions

Here at Beautiful Betsy we believe in love at first sight and hold ‘try before you buy’ Events up and down the country.  If you know that Betsy is for you but are not sure of which colour to choose you can send in a small swatch of your hair or email a ‘true to life’ colour photo to hello@beautifulbetsy.co.uk and we will advise you on which standard colour will be the best option. We are here to help you make the right decision, please make use of our expertise and free advice. However before agreeing to purchase, please consider the following:

#1 Have you come to terms with the fact that you need to wear hair? We know that this is a deeply personal and for some a painful purchase, if you are not sure, you are probably not at the stage you need to be. For many women Betsy is an ‘epiphany’ and a light bulb moment but in our experience that can only happen after a period of acceptance.

#2 Please remember that Betsy comes ‘freestyle’ and requires cutting and styling in a way that looks like you, its not a matter of will she suit you straight out of the box, in her non styled form, probably not but you have to make her your own. So if you are unsure please call us to discuss.

#3 Please measure your head from front to back and side to side to ensure that the cap size is right for you and will provide the coverage you need.

If you have chosen the wrong colour then you can of course exchange the piece. Simply email a true to colour photo to hello@beautifulbetsy.co.uk and let us know that you wish to return Betsy to us in exchange for another colour.  If the colour you want/need is not in stock, we will let you know an approximate date as to when you can expect to receive Betsy. Pop her back in the packaging in the same condition she was received, write your name and Order No. on the packaging and return by Royal Mail Signed For® 1st Class within 3 days.

Once received we will be in touch to let you know when you can expect your exchange piece.

All Returns for Refund will incur a charge of £35.

Exchanges & Returns/Refunds are not possible on items that have been made to order.

Please, we beg of you, if you are not going to keep Betsy make sure you don’t wear, wash or style her as we will be unable to issue an exchange or refund which will make everyone unhappy.